Monday, August 23, 2010

Another "Not happy customer" come to me for help.....

Yes...yes.... many sold sequence @ "DUN KNOW WHATEVER sort of pricing " ....but how many responsible and reliabale Seller out there ??

Last week ....a boy bought a sequence for $50 ....not happy ...feel cheated in a way ....not sure how he communicate with his seller ....he come to me and bought our sequence @ $75. He was worry that he might be "ganna cheated" ...so he come with his elder brother when he bought from us ...In the end...he was very happy with his purchase and we shared with him lots of valuabale tips
....but he had spent $50 + $75 ..... he should have bought from us earlier ! (this is what he told me)


Today ...went down to Suntec ...meet another boy who is also not please with his previous purchase of cheap sequence....so he come to look for me ...and he paid $75 for the sequence lesson/secret that we shared with him ....we even guide him in remote via sms how to look for rare...haha
This is a sililar case where the boy should have bought from us rather than going for cheap stuffs...end up not happy with Product (sequence list not accuarte, not complete) and poor service from seller

Have you ever wonder why ?

Eric sold at $75 ....many people say he sold the most expensive....why still got people buy from us ??
It is simple...we reply all sms /call ...we provide tips ,guidance...we call up customers to chat with them... .and many more ....just a basic thing...how many times u sms or call a seller ...but always end up no reply ....this is a common problem in some sellers out there in the field

Evening time...called up and chat with another secondary school customer ...he previously had some bad deal experience...so he is worry to be "cheated" ...the very 1st deal with us ...he get his Dad to come and deal me...i chat with him on the phone like 20 minutes and his dad take over ...and we chatted another 10 min ...both father & son ...are very very happy with our service ...the son even sms me to book version 5 sequence ....haha ...really super fast ....this is the kind of support our customer given us ...thank you ...we will take in the 100 normal cards from them too ...to help them clear their excess cards.I’m glad they took my advise to collect another extra set for ver4



Today also meet up another customer who sold us 50 normal cards while i'm on my way back home...meet @ AMK .....he shared with me that he bought his sequence from xxx @ $50 and had 2 sets of sequence.... haha ...i believe we are the few sellers who provide 3 sets of full sequence to our customers ...via free update .... we are happy to be one of the TOP sellers in past 2 weeks making our sale with 4 figures digits...pretty impressive with all our customers base support

Yes ...there are still many good sellers out there ... but with some black sheep in the community ....Buyers had to be careful who they deal with ....we had heard too many complaints about some sellers ...so many negative feedback with those bad response + poor after-sale service ....maybe its time for this group of card sellers to wake up....

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