In the press conference, Ng said that the incident started when he went to redeem his KFC vouchers at the outlet on Monday evening with his wife and sister.
The trio arrived at about 10pm but there was a long queue. After waiting for about 45 minutes, the staff announced that the supply of chicken had run out. The upset customers, including Ng, then complained, which provoked the kitchen staff to come out and behave in an aggressive manner.
Ng then asked to see the manager, but he said the staff made rude comments instead. As the exchange became more heated, Ng’s wife claimed that she saw an employee carrying steel bars and pulled him out of the restaurant.
However, Ng refused to let the matter go and returned to the outlet with his handphone to take photos and record names for a formal complaint. Mayhem broke out when a staff member ran out from the kitchen and attacked him. Ng claimed that the man “grabbed his neck from behind”, punched the back of his head and kicked him.
“I won’t go back to KFC, not for a long time. I’m mentally distressed,” he said at the press conference, according to The Amo Times.
Ng’s wife also claimed that the same man who attacked her husband accidentally kicked her when she attempted to break up the scuffle.
“(The man was) facing me with an angry face, looked like he wanted to beat me up, too,” she said.
According to Malaysian paper The Star, a spokesman from the company had confirmed three employees had been suspended pending investigations.